Refund policy

HALZEBRA RETURN, REPLACEMENT AND REFUND POLICY

At Halzebra, we care about your baby's comfort and your satisfaction. We strive to provide quality cloth diapers for everyday use. If you receive a damaged, defective, or unsuitable product, we are here to help.

1. Damaged or Defective Products

If you receive a cloth diaper that is torn, damaged, or defective, you may request a replacement.

Please contact our customer support team within 7 days of receiving your order.

Share your order details and clear photographs or a video showing the issue.

After verification, we will arrange a replacement with a new cloth diaper at no additional product cost.

Replacement requests are subject to verification and the availability of the product.

2. Size-Related Issues

If the cloth diaper does not fit your baby properly, you may contact our customer support team to request a replacement in a suitable size.

The diaper must be unused, unwashed, and in its original packaging for size-related replacement requests.

Please provide your order details and the size you require.

Once the request is approved, we will arrange a replacement, subject to product availability.

Please check the size chart provided on our product page before placing your order.

3. Replacement Policy

Halzebra prioritizes replacing eligible products rather than requiring customers to purchase a new diaper separately.

Approved replacements will be provided without an additional charge for the replacement product.

Customers will not be required to place a new order for an approved replacement.

Shipping charges for replacements will be handled according to the circumstances of the issue and the applicable policy.

If the same design or size is unavailable, we will contact you to discuss an available alternative.

4. Refund Policy

Halzebra primarily offers replacements for eligible damaged, defective, or size-related issues.

Refunds are not automatically provided for every return request.

A refund may be considered if:

A replacement is unavailable.

The order cannot be fulfilled as promised.

A refund is otherwise required under applicable law.

Approved refunds will be processed to the original payment method, where possible, within the applicable processing period.

5. Products Not Eligible for Size-Related Replacement

For hygiene and safety reasons, size-related replacement requests may not be accepted for products that have been:

Used or washed.

Damaged due to improper handling or care.

Altered after delivery.

Returned without the original packaging, where the packaging is required for verification.

These restrictions do not affect any rights you may have under applicable consumer protection laws.

6. How to Request a Replacement

To request a replacement, please follow these steps:

Contact Halzebra customer support within 7 days of receiving your order.

Provide your order number and registered contact details.

Explain the issue with the product.

Share clear photographs or a video, if requested.

Wait for our team to review and confirm your request.

Once approved, follow the instructions provided by our support team.

7. Contact Us

For return, replacement, or refund assistance, please contact Halzebra customer support using the contact details provided on our website.

Please include your order number in all communications so that we can assist you efficiently.

Our Promise

At Halzebra, your trust matters to us. We aim to provide a smooth and fair resolution whenever a product issue occurs.

If your eligible cloth diaper arrives damaged, defective, or does not meet the applicable replacement conditions, we will work with you to provide a suitable solution without requiring you to purchase a replacement product separately.

Thank you for choosing Halzebra.